Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any order with custom specifications or dimensions as requested by the customer are not eligible for a refund. CC processing fees, package protection plans and expedited production fees are not eligible for a refund.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm receipt and inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within a few business days.

Please note the following restocking fees apply and will be deducted from your refund amount:

15% Restocking Fee: Applies to all bundles of wood planks, exterior cladding, ash decking, primed shiplap, thermo fluted cladding, flooring, peel & stick planks, oak slat wall panels, siding, composite and aluminum products, mantels, floating shelves & trims.

All returned items must be in their original packaging and in re-sellable condition.

All orders containing customizations or custom requests are considered final sale and will not be subject to a refund of any amount.

Cancelled Orders
Hit the Submit Order button before you're ready? We’ll do our best to help. During WoodPlank business hours only, you have up to 1 hour from the time you click Submit Order to cancel it without fees by contacting us using one of the following methods:

• Call us at 844-755-9663
• Email us at support@woodplank.com
• Live chat us at woodplank.com

All orders cancelled after this 1-hour window will be subject to a 3.5% cancellation fee. Orders that are ready for dispatch and wish to be cancelled will be subject to a 10% cancellation fee in addition to standard restocking fees outlined above. Orders that have already shipped cannot be cancelled and you will need to follow the return instructions above.

Mantels & Shelves Cancellation Policy 
Due to the made-to-order nature of these products, additional cancellation terms apply to all mantels and shelves:

• Orders cancelled more than 72 hours after order processing will be subject to a 25% cancellation fee, as production will have already begun.
  
  
• Custom mantels and shelves cannot be cancelled once ordered. “Custom” is defined as any item built to dimensions or specifications not listed as standard sizes on our website.
  
  

Mantels & Shelves Change Order Policy
Because all mantels and shelves are made to order, change requests must be submitted promptly to avoid delays and additional costs.

• Within 48 hours: Changes to your order can be made within 48 hours from the time your order is placed at no additional charge.
  
  
• After 48 hours: Any changes requested after the 48-hour window will be subject to a 15% restocking fee.
  
  
• Custom dimensions: Orders with custom dimensions (any size or specification not listed as a standard option on our website) cannot be changed after 48 hours. Any requested changes beyond this timeframe will be treated as a new order, as custom items are final sale and require a new item to be produced.
  
  

Refused shipments

In the event that “receiver refused the delivery” without prior written notice, the customer is responsible for 100% of the original shipping cost plus a 15% restocking fee per box which will be deducted from the refunded amount.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@woodplank.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. You are responsible for all return shipping costs, as well as any applicable fees, which will not be reimbursed. If you need to exchange it for the same item, please request an exchange using our online portal.

Discount Codes
Discount codes cannot be retroactively applied to an order once the payment is processed.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your order, please submit a request using our online portal at: https://woodplank.com/pages/return-exchange-request

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and the original cost of shipping will be deducted from your refund. Orders are also subject to restocking fees which may vary from product to product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.